Privacy Policy


Effective Date: 1 April 2026

Plan Beyond Limited, trading as Clematis Home Care ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the personal data of visitors to our website https://ClematisHomeCare.co.uk and our services in compliance with the UK GDPR, Data Protection Act 2018, and other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal information:

  • Identity Information: name, date of birth, gender.
  • Contact Information: email address, phone number, postal address.
  • Health and Care Information: relevant for care services, including medical needs and preferences.
  • Financial Information: payment details or billing information when engaging our services.
  • Technical Data: IP address, browser type, operating system, referring URLs.
  • Usage Data: pages visited, time spent on the website, clicks, and interactions.
  • Marketing Preferences: newsletter sign-ups, communication preferences.

2. How We Collect Your Information

We collect personal data through:

  • Direct interactions (e.g., contact forms, service requests).
  • Automatic technologies (e.g., cookies, analytics, server logs).
  • Third-party sources (e.g., partners or public databases, with consent).

3. Use of Your Information

We use personal information for the following purposes:

  • To provide and manage home care services.
  • To process payments and invoices.
  • To communicate updates, appointments, and service reminders.
  • To improve our website and services through analytics.
  • To comply with legal and regulatory obligations.
  • To send marketing communications (with consent).

4. Legal Basis for Processing

Under the UK GDPR, our legal bases for processing personal data include:

  • Your consent.
  • Performance of a contract with you.
  • Legal obligations.
  • Legitimate interests, provided your rights are not overridden.

5. Sharing Your Information

We do not sell your data. We may share personal information with:

  • Service providers working on our behalf (e.g., billing processors, IT services).
  • Regulatory and governmental authorities (if legally required).
  • Third-party partners, only with your consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect analytical data. You may control cookies via your browser settings. For detailed information, see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the right to:

  • Access and receive a copy of your data.
  • Rectify inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict processing.
  • Data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

9. Data Security

We implement appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

10. International Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via our website or direct contact. The effective date will be updated accordingly.

13. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Clematis Home Care 

Email: info@clematishomecare.co.uk 

Phone: 0120 0234 210

 

This Privacy Policy ensures transparency and compliance with applicable laws while providing you with clear information about how your personal data is handled.